Shipping & Returns Policy
Shipping
- Shipping To UK Addresses Only
- Standard processing time: 1-2 business days
- Estimated delivery time: 7 business days
- Tracking information provided via email upon shipment
- We ship Monday through Friday, excluding holidays
Returns Policy
- Returns accepted only for damaged items received in original condition
- Must report damage within 48 hours of delivery
- Photo/video evidence of damage required
- Original packaging must be intact and included
- Return shipping costs are buyer's responsibility
- Refund processed within 5-7 business days after inspection
Return Process
- Email customer service with order number and damage evidence
- Await return authorization
- Ship item back in original packaging
- Include return authorization number
- Items received without authorization or evidence will be refused
Non-Returnable Items
- Used or installed hair products
- Items without original packaging
- Products damaged after delivery
- Custom or special orders
We reserve the right to deny returns that don't meet these criteria.